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Returns

RETURN POLICY

Your satisfaction is our priority. In the event that any of our items do not meet your expectations, please return it in its original condition (unused, all hang tags attached, all parts/accessories included, and packaged just like new) for a refund or for a prompt.  Please note that you will be refunded the full amount of the GARMENT, not your original shipping fee.

All return, credit, and requests should be made within 30 days of receipt of the order. We will not process any requests that fall beyond those 30 days. Any items that do not meet these guidelines will be returned to you.

If a damaged or defective item is shipped to you, please notify us within 10 days from the day you receive your package.

In our efforts to be environmentally-friendly and responsible, your invoice also acts as your return form! The bottom half of your invoice features a return menu that lets us know the reason for your return.  We also include a sticker with our address on it so you don't have to worry about where to send it - this is only an address label - you will be required to pay for the shipping of your return. All returns should be accompanied by a properly completed return form, which helps us process your return quickly! You may return the package using any carrier you prefer!

Please allow us 2 weeks from the date that we receive your return for the refund request to be processed. Delays may occur during new releases, holidays and sales. We thank you for your patience!

 

REFUNDS

We will not process incomplete returns, so please make sure that the item that you are returning is complete. If it is not complete, your refund will not be processed and your item(s) will be returned to you. Please be advised that all returns must be in their original condition (unused, all hang tags attached, all parts/accessories included, and packaged just like new).  You will be refunded the full amount of the GARMENT, not your original shipping fee.

HOW TO RETURN

Your order will always include information and instructions for, replacing or crediting an item and we include a pre-addressed return sticker and return form for your return convenience. The label provided is an address label only - we do not pay for return shipping.  All returned items should be accompanied by a properly completed return form, which helps us process your return quickly! Please be advised that all returns must be in their original condition (unused, all hang tags attached, all parts/accessories included, and packaged just like new).

Please allow us 2 weeks from the date that we receive your return for the refund request to be processed. Delays may occur during new releases, holidays and sales. We thank you for your patience!

DAMAGED ITEMS

If you receive an item that is damaged/wrong please contact our customer care team within 10 days of receiving your order.




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